At yarosedesign.com, we take pride in crafting high-quality handmade shoes and are committed to providing you with a seamless shopping experience. However, we understand that there might be instances where you need to return or exchange your purchase. This Return & Refund Policy outlines the guidelines for such situations, ensuring fairness and transparency for both you and us.

Returns and Exchanges.

Because our shoes are handmade in small batches, we kindly ask that returns be initiated within 14 days of receiving your order. To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Shoes with visible signs of wear or damage are not eligible for return or exchange.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:
- Contact our customer service team at support@yarosedesign.com within 1-2 days of receiving your order.
- Provide your order number and a detailed explanation of the reason for the return or exchange.
- Our team will guide you through the return process and provide you with instructions for sending the item back to us.

We gladly accept international returns. However:

-Return shipping is the responsibility of the customer

-Customs duties and taxes are non-refundable

-Please use a trackable shipping method

Shipping for Returns and Exchanges

The customer is responsible for the cost of shipping when returning or exchanging an item. We recommend using a trackable shipping service to ensure the safe return of the product. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 1-5 business days. Please note that shipping costs are non-refundable.

Please note:

• We do not refund original shipping costs

• We are not responsible for return items lost in transit — we recommend using a trackable service

Exchanges

If you are requesting an exchange for a different size, color, or style, please specify your preference when initiating the return. Exchanges are subject to product availability. If the requested item is not available, a refund will be processed instead.

Non-Refundable Items

Items marked “Sale,” “Final Sale,” or “Personalized” are not eligible for return or exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@yarosedesign.com with photos of the damage. We will provide further instructions on how to proceed and ensure that you receive a replacement or refund as appropriate.

Gift Returns  

 If the item was a gift and shipped directly to you, you may request a gift credit instead of a refund. Once the returned item is received and approved, a gift card will be issued.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date.

Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have. If you need further clarification or assistance regarding our Return & Refund Policy, please contact our customer service team at support@yarosedesign.com & info@yarosedesign.com. Thank you for choosing yarosedesign.com, and we look forward to providing you with exceptional handmade shoes and customer service.