Placing an Order

How do I place an order?
To place an order, simply browse our website, select the items you want, and add them to your cart. Proceed to the checkout page to enter your shipping and payment details.
Do you deliver to PO or APO/FPO Boxes?
Currently, we do not have the capability to ship to these address types. Kindly note that all orders must be directed to a physical address for shipping.
Do I get an email confirmation once I've placed an order?
Certainly, an order confirmation will be sent to your email shortly after you've placed your order. Additionally, once your order is dispatched, you'll receive an email confirming shipment, along with tracking details. For your convenience, you can keep track of your order's progress by visiting our website's "Help - Order Status" section.
How secure is my information?
Rest assured that your transactions are safeguarded through SSL encryption software. This advanced technology encrypts your credit card details, ensuring they remain unreadable as they traverse the internet. Recognized as an industry standard, this software stands as the most effective tool for ensuring secure commerce transactions in today's digital landscape.
Is it possible to modify or cancel an order?
While we will make every effort, please understand that our priority is to expedite your order's processing. If you get in touch within an hour of placing your order, there's a chance we can assist with cancellation or changes. To ensure the best chances, kindly reach out to us promptly.
How can I request a custom project?
To request a custom project, you can navigate to our "Request a Project" section on the website. Fill out the necessary details about your project and requirements.
What happens after I submit a project request?
Once you've submitted your project request, our managers will promptly review the information provided. They will then contact you to discuss your project in more detail and offer assistance with placing your order.
Can I get help with my project if I'm unsure about the details?
Absolutely! Our experienced managers are here to guide you through the process. If you're unsure about any aspects of your project, they will gladly offer their expertise and help you with the necessary information to move forward.
Is there any obligation to proceed with the project after submitting a request?
Submitting a project request doesn't obligate you to proceed. It's simply a way for us to understand your needs and provide you with the necessary support and information. You have the freedom to decide whether to proceed with the project after discussing it with our managers.

Shipping

Where do you offer shipping?
We provide worldwide shipping to numerous destinations. However, please note that shipping to certain countries is not possible due to various restrictions.
What countries can you not ship to?
Unfortunately, we are unable to ship to the following countries: - Afghanistan, Åland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Macau SAR China, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
What Shipping Methods Do You Use?
Parcels from our warehouse are shipped using carriers such as DHL, TNT, USPS, FEDEX, or PTS. The choice of carrier is determined by the product's weight and dimensions.
What Are the Estimated Delivery Times for Different Regions?
Estimated Delivery Times

USA: The estimated delivery time for the USA varies based on the shipping method chosen. Standard shipping usually takes around 3 to 7 business days, while expedited shipping can take 1 to 3 business days.

Canada, Europe: For Canada and European countries, the estimated delivery time generally ranges from 5 to 10 business days for standard shipping, and 2 to 5 business days for expedited shipping.

Australia, New Zealand, Middle East: Shipments to Australia, New Zealand, and Middle Eastern countries typically take around 7 to 14 business days for standard shipping, and 3 to 7 business days for expedited shipping.

Mexico, Central America, South America: Deliveries to Mexico, Central America, and South American destinations may take approximately 10 to 20 business days with standard shipping, and around 5 to 12 business days with expedited shipping.

Please note that these are estimated delivery times and can vary based on factors like customs processing, local postal services, and unforeseen circumstances.

How are shipping costs calculated?
Shipping costs are determined by your shipping address and the weight of the items in your order. You'll be able to view the exact shipping cost during checkout before finalizing your purchase.
Can I track my order?

Once your order is in transit, we will promptly send you an email containing a shipping confirmation. The email address you provide will serve as the primary channel for any updates regarding your order. To ensure that YaroseDesign emails reach your inbox without obstruction, consider adding info@yarosedesign.com to your email address book.

For those who have created an online account with us, you also have the option to visit your "My Account" page on yarosedesign.com to access comprehensive information about your order.

Where are orders shipped from
All orders are shipped from our warehouse in Italia, Fermo, Montegranaro
What if I don't receive my order within the expected timeframe?

The majority of orders from YaroseDesign.com typically arrive within a span of 5 to 10 business days from the point of shipping. While this is generally the case, unforeseen circumstances like adverse weather conditions or unexpected events can sometimes lead to exceptions. We kindly request that you allocate a maximum of 10 business days from the receipt of your shipping confirmation for the delivery.

For additional insight into our standard delivery information, you can refer to our dedicated section.

Custom Orders: When it comes to custom orders, please be aware that these orders are crafted with meticulous attention to detail and require a unique production timeline. The estimated delivery timeframe for custom orders will be communicated to you during the ordering process. We strive to ensure that your custom-made items are delivered to you promptly while maintaining the highest quality standards.

In the event that your order, whether standard or custom, hasn't reached you yet, rest assured that we're here to assist in locating it and expediting its delivery. Please reach out to our Customer Service team at support@yarosedesign.com or +39 389 9429730, available Monday through Friday from 10AM to 5PM PT. Your satisfaction is our priority, and we're committed to ensuring your orders reach you in a timely manner.


Returns + Exchanges

What is your return and exchange policy?
At yarosedesign.com, we offer a 14-day window for returns and exchanges for standard items. However, please note that custom orders are exempt from returns and exchanges. Items must be unused, in their original packaging, and in the same condition as received. Shoes showing signs of wear or damage are not eligible for return or exchange.
How can I initiate a return or exchange for non-custom orders?
To start a return or exchange process for non-custom orders, please contact our customer service team at support@yarosedesign.com within 1-2 days of receiving your order. Provide your order number and a detailed explanation for the return or exchange request. Our team will guide you through the next steps.
Who covers the shipping cost for returns and exchanges?
Customers are responsible for the shipping cost when returning or exchanging items. We recommend using a trackable shipping service for safe return. Please note that shipping costs are non-refundable.
What is your refund process for non-custom orders?
Once we receive and inspect your return for non-custom orders, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed within 1-5 business days, and the credit will be applied to your original method of payment. Please note that shipping costs are non-refundable.
Can I return or exchange custom orders?
Custom orders, tailored specifically to your preferences, are exempt from returns and exchanges.
Are there items that are non-refundable?
Yes, certain items are non-refundable, including custom-made shoes or personalized orders, as well as items on sale
What should I do if I receive a damaged or defective non-custom item?
If your non-custom order arrives damaged or defective, contact us immediately at support@yarosedesign.com, attaching photos of the damage. We will guide you on the necessary steps.

Size

How can I find the right size for my shoes?
We recommend using our Foot Measuring Tool to determine your accurate shoe size. You can access the Men's Size Measurement Tool or the Women's Size Measurement Tool on our website. To ensure accuracy, print the tool at 100% actual size and piece the pages together using the alignment arrows.
You can also find your size in the size guide section
How does the Foot Measuring Tool work?
Follow these steps for accurate measurements:
1.Print the measuring tool at 100% actual size.
2.Carefully piece together the pages using the alignment arrows.
3.While standing and wearing the socks you'll use with your new shoes, trace your foot on paper.
4.Refer to the chart on the tool to find your size in either inches or centimeters.
You can also find your size in the size guide section
Why is using the Foot Measuring Tool important?
The tool helps you find your true size, which is crucial as shoe stores often lack wide width options. People sometimes buy longer shoes to accommodate a wider foot, leading to an improper fit. By measuring with our tool, you can discover your correct size and enjoy the right fit.
How does this tool address wide width concerns?
Many individuals with wider feet mistakenly opt for longer shoes due to limited wide width availability. Our tool eliminates this need. Once you measure your feet and order our wide shoes, you'll likely experience the perfect fit for the first time. We encourage you to use our Foot Measuring Tool for accurate sizing. By doing so, you can confidently choose the right size, ensuring comfort and a proper fit for your new shoes.